Terms & Conditions

Please read these terms and conditions carefully before using our website or booking our services. By accessing or using our services, you agree to be bound by these terms.

1. General

These Terms and Conditions apply to all goods and services supplied by Sona Automobili Limited (trading as Sona Tyres) to you, the customer. Our registered address is Unit B, 1200 Coventry Road, Birmingham, B25 8DA.

2. Pricing & Quotes

Prices quoted on our website include VAT where applicable. Changing a tyre you supply costs £10 per tyre; balancing is recommended but optional at £5 extra per changed tyre selected in your booking. Other services, parts and any disposal charges are shown or agreed separately. We reserve the right to change prices without prior notice, though the price confirmed at the time of your booking will be honoured.

3. Bookings & Availability

• Online Bookings: Submitting a booking online does not constitute a legally binding contract until we have confirmed the appointment and stock availability.
• Stock: While we strive to ensure online stock levels are accurate, discrepancies can occur. If an item you booked is unavailable, we will contact you immediately to offer an alternative or a new appointment time.

4. Fitting Service

We will endeavour to fit your tyres or perform services within the agreed time slot. However, delays can occasionally occur due to unforeseen circumstances (e.g., seized wheel nuts, unexpected mechanical issues). We will not be liable for any direct or indirect loss resulting from such delays.

If our technicians assess your vehicle and determine that it is unsafe to perform the requested service (e.g., repairing a severely damaged tyre), we reserve the right to refuse the work.

5. Locking Wheel Nuts

It is your responsibility to provide the correct locking wheel nut key for your vehicle prior to fitting. If you do not have the key, we offer a removal service at an additional cost. We accept no liability for damage caused to locking nuts or alloys during standard removal if the nuts have been previously over-tightened or damaged.

6. Payment

Payment is due upon completion of the work in the garage, unless you have chosen to pay securely online in advance. We accept most major credit and debit cards, as well as cash. Goods remain the property of Sona Tyres until paid for in full.

7. Guarantees & Warranties

New tyres carry the manufacturer's warranty against manufacturing defects. If you suspect a defect, the tyre must be returned to us so it can be sent back to the manufacturer for inspection. Wear and tear, puncture damage, and damage from kerbing or potholes are not covered by warranty.

Our workmanship is guaranteed for 30 days. If you experience an issue related to our fitting or balancing, please return the vehicle to us as soon as possible for inspection and rectification.

8. Liability

We accept no liability for any indirect or consequential loss, damage, or expenses (including loss of profits, business, or goodwill) arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods/services in question.